﻿{"id":1556,"date":"2019-04-29T09:41:23","date_gmt":"2019-04-29T07:41:23","guid":{"rendered":"https:\/\/www.holger-hagenlocher.de\/?p=1556"},"modified":"2019-04-29T11:05:33","modified_gmt":"2019-04-29T09:05:33","slug":"customer-experience-fachartikel-zum-download","status":"publish","type":"post","link":"https:\/\/www.holger-hagenlocher.de\/wordpress\/customer-experience-fachartikel-zum-download\/","title":{"rendered":"Customer Experience: Fachartikel zum Download"},"content":{"rendered":"<h2>Nicht nur der erste Eindruck z\u00e4hlt &#8211; Kundenerlebnisse online und offline &#8211; Customer Experience<\/h2>\n<p>&nbsp;<\/p>\n<p>Ob offline\u00a0 oder online \u2013 das Kundenerlebnis ist ein entscheidender Erfolgsfaktor bei der Gewinnung und der nachhaltigen Bindung von Kunden.<\/p>\n<p>Wer loyale Kundenbindungen aufbauen will, muss sich mit der Customer Experience im Laufe der <strong>Customer Journey<\/strong> (Kundenreise) besch\u00e4ftigen und f\u00fcr <strong>positive Kundenerfahrungen<\/strong> an jedem <strong>Touchpoint<\/strong> (Ber\u00fchrungspunkt mit dem Unternehmen, der Marke, dem Produkt) sorgen.<br \/>\nSybit hat dazu einen lesenswerten Fachartikel ver\u00f6ffentlicht. Lesen lohnt sich.<\/p>\n<h3>Hier geht es zum Download:\u00a0<a href=\"https:\/\/www.sybit.de\/downloads\/fachartikel-erfolgsfaktor-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">Fachartikel Customer Experience<\/a><\/h3>\n<div class=\"shariff shariff-align-left shariff-widget-align-left\" data-services=\"facebook%7Cvk%7Cpinterest%7Codnoklassniki%7Creddit\" data-url=\"https:\/\/www.holger-hagenlocher.de\/wordpress\/customer-experience-fachartikel-zum-download\/\" data-timestamp=\"1556535933\" data-backendurl=\"https:\/\/www.holger-hagenlocher.de\/wordpress\/wp-json\/shariff\/v1\/share_counts?\"><ul class=\"shariff-buttons theme-default orientation-horizontal buttonsize-small\"><li class=\"shariff-button xing shariff-nocustomcolor\" style=\"background-color:#29888a\"><a href=\"https:\/\/www.xing.com\/spi\/shares\/new?url=https%3A%2F%2Fwww.holger-hagenlocher.de%2Fwordpress%2Fcustomer-experience-fachartikel-zum-download%2F\" title=\"Bei XING teilen\" aria-label=\"Bei XING teilen\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; 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